Privacy Policy

1. WHO WE ARE

This Privacy Policy explains how JT Maison (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you visit jtmaison.com (“the Site”) or engage with our services.

Data Controller: Jasmine Tella, trading as JT Maison

Registered address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Contact email: hello@jtmaison.com

2. WHAT DATA WE COLLECT

2.1 Data you provide directly

• Name
• Email address
• Company or brand name
• Project description or enquiry details
• Budget range (if provided via contact form)
• Any other information you choose to include in correspondence with us

2.2 Data collected automatically

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on the Site
• Referring website or source
• Device type (desktop, mobile, tablet)

2.3 Data from third-party platforms

• If you book a call via cal.com, that platform collects your name, email, and selected time slot. Their privacy policy governs that data.
• If you contact us via Instagram or LinkedIn direct message, those platforms’ privacy policies also apply.

HOW WE USE YOUR DATA

We use personal data for the following purposes:

• Responding to enquiries submitted via our contact form | Lawful basis: Legitimate interests / Pre-contractual steps
• Delivering services you have engaged us for | Lawful basis: Performance of a contract
• Sending marketing communications (if opted in) | Lawful basis: Consent
• Improving the Site and understanding how visitors use it | Lawful basis: Legitimate interests
• Complying with legal obligations (e.g. tax, accounting) | Lawful basis: Legal obligation
• Booking and managing discovery or client calls | Lawful basis: Legitimate interests / Contract

We will never sell, rent, or trade your personal data to third parties for their own marketing purposes.

4. MARKETING COMMUNICATIONS

We will only send you marketing emails if you have explicitly opted in to receive them. You can withdraw consent at any time by:

• Clicking the unsubscribe link in any email we send
• Emailing hello@jtmaison.com with the subject line “Unsubscribe”

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

5. WHO WE SHARE YOUR DATA WITH

We may share your personal data with the following categories of third parties, solely to the extent necessary to operate our business:

• Website hosting:Wix 
• Email service provider: Google Workspace
• Email marketing platform: Busy Leo
• Analytics provider:  Google Analytics / Hotjar
• Call booking platform: cal.com
• Professional advisors: accountants, solicitors, where legally required

We also use third-party service providers for other operational purposes where applicable. Details of specific providers are available on request.

All third-party processors are required to handle your data in compliance with applicable data protection law. We do not permit them to use your data for their own purposes.

6. HOW LONG WE KEEP YOUR DATA

• Enquiry and contact form data: up to 2 years from last contact, unless you become a client
• Client data: 7 years from the end of the engagement (UK tax and accounting requirements)
• Marketing consent records: until consent is withdrawn, plus 1 year thereafter
• Analytics data: as configured in the analytics platform (typically 14–26 months for Google Analytics)

We will securely delete or anonymise your data once the applicable retention period has expired.

7. COOKIES

The Site uses cookies – small text files stored on your device – to operate correctly and to understand how visitors use the Site.

Types of cookies we use:

• Essential cookies: necessary for the Site to function (e.g. session cookies). Cannot be disabled.
• Analytics cookies: help us understand visitor behaviour. Require your consent.
• Marketing/tracking cookies: used to measure campaign performance. Require your consent.

When you first visit the Site, you will be asked to accept or decline non-essential cookies via our cookie banner. You can update your preferences at any time via the cookie settings on the Site.

You can also manage cookies through your browser settings. Note that disabling certain cookies may affect Site functionality.

8. YOUR RIGHTS

8.1 UK and EU residents (UK GDPR / EU GDPR)

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: ask us to correct inaccurate or incomplete data
• Right to erasure (“right to be forgotten”): ask us to delete your data in certain circumstances
• Right to restriction: ask us to limit how we process your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making: we do not use automated decision-making or profiling

8.2 California residents (CCPA / CPRA)

• Right to know: request disclosure of the categories and specific pieces of personal information we collect
• Right to delete: request deletion of personal information we have collected
• Right to opt out of sale or sharing: we do not sell or share personal information as defined under CCPA
• Right to correct: request correction of inaccurate personal information
• Right to limit use of sensitive personal information: we do not collect sensitive personal information as defined under CPRA
• Right to non-discrimination: we will not discriminate against you for exercising your privacy rights

8.3 How to exercise your rights

To exercise any of the above rights, please contact us at hello@jtmaison.com with the subject line “Privacy Request”. We will respond within 30 days (UK/EU) or 45 days (California).

If you are a UK resident and believe we have handled your data unlawfully, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk. EU residents may contact their local supervisory authority.

9. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

• Use of password-protected accounts and two-factor authentication where available
• Secure (HTTPS) connections on the Site
• Limiting access to personal data to those who need it

No method of data transmission or storage is 100% secure. If you believe your data has been compromised, please contact us immediately at hello@jtmaison.com.

10. CHILDREN’S PRIVACY

The Site and our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. LINKS TO THIRD-PARTY WEBSITES

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “Last updated” date. Where changes are material, we will take reasonable steps to notify you.

13. CONTACT US

Jasmine Tella / JT Maison

Email: hello@jtmaison.com

Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ